LOOKFANTASTIC review
Updated September 28, 2026 · AdultCue Editorial Team · Facts checked September 26, 2026
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Our verdict
LOOKFANTASTIC is a wellness retailer based in the United Kingdom that sells a supplement with buying models of free and subscription. Adults who want a defined return window get 14 days, though delivery is charged at £5.95 and support runs on email, phone and help centre only, without live chat.
Key facts
- Best for
- Adults in GB who want a supplement with a 14 day money-back period.
- Product type
- Supplement (Source, checked September 26, 2026)
- Regulatory status
- Introducer Appointed Representative of Frasers Group Financial Services Limited (FRN: 311908), authorised and regulated by the Financial Conduct Authority as a lender; registered with the Data Commissioner's office (Source, checked September 26, 2026)
- Price
- £5.95 (Source, checked September 26, 2026)
- Money-back period
- 14 days (Source, checked September 26, 2026)
- Legal entity
- THG Beauty Limited (Source, checked September 26, 2026)
- Headquarters
- United Kingdom (Source, checked September 26, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 26, 2026)
- Pricing model
- Free, Subscription
- Official website
- lookfantastic.com
Pros and cons
Pros
- Buying models of free and subscription put a free route and a subscription side by side for the same supplement.
- A 14 day money-back period gives a fixed return window on a first order of the supplement.
- Delivery is charged at £5.95, a figure stated in the published delivery terms rather than at checkout.
Cons
- Support runs on email, phone and help centre only, so a live chat channel is absent and quick answers must wait for email or phone.
- A subscription sits in free and subscription, so a recurring plan can keep billing after a single purchase.
- The stated regulatory status covers lending through Frasers Group Financial Services Limited rather than the supplement itself.
Who it suits
- Adults in GB who want a supplement delivered to them rather than collected in person.
- Readers who want a free route and a subscription both listed, since free and subscription covers both.
- People who weigh a 14 day money-back period and phone support more highly than live chat.
Who should look elsewhere
- Anyone after a registered over-the-counter product: System JO is listed as otc on its own terms.
- Readers who want a stated data controller and privacy position: yoummee sets out GDPR compliant data handling.
- Buyers looking for therapy, treatment or emergency help: OPPA states it is a supplement to human contact and not any of those.
Who runs it
LOOKFANTASTIC is operated by THG Beauty Limited, which is based in the United Kingdom. The storefront publishes terms covering orders, delivery and returns. Customer support is handled through email, phone and help centre, so a reader can reach a person by phone or email, or read written answers in the help centre at their own pace.
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Where LOOKFANTASTIC is available
- Available
- Algeria, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belgium, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cabo Verde, Cambodia, Canada, Central African Republic, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Democratic Republic of the Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Faroe Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Vietnam, Yemen, Zambia, Zimbabwe
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
How much does delivery cost?+
Delivery is charged at £5.95 on top of the product. The buying models listed are free and subscription, so a single order and a recurring plan both appear in the terms. A 14 day money-back period gives a defined window if a supplement is not right.
Is there a free option?+
A free option is one of the buying models in free and subscription, alongside a subscription. A free option does not remove the delivery charge of £5.95, so a no-cost route still costs something to ship. Support on email, phone and help centre is where to confirm what is charged at checkout.
Who runs LOOKFANTASTIC?+
THG Beauty Limited is the legal entity behind the storefront, and it is based in the United Kingdom. The same company publishes the terms that cover orders, delivery and returns, so the contract, the delivery charge of £5.95 and the 14 day money-back period all sit with one operator.
What if the product does not suit me?+
The terms set a money-back period of 14 days, and the supplement is the item covered. A subscription, one of the free and subscription buying models, is a separate arrangement from a single order, so check which one is in place before buying.
How do I reach customer support?+
Support runs on email, phone and help centre, so phone and email are both open to you and a help centre holds written answers. Live chat is not part of that list, which matters most for readers who expect an instant reply. The same channels handle questions about the supplement and about a 14 day return.
Is it a supplement or a medicine?+
LOOKFANTASTIC sells a supplement. System JO, listed among the alternatives, is described as otc, and yoummee states no medicine or health product authorisation. Readers who need a licensed product should check the type before ordering, since the free and subscription buying models do not change what the product is.
Sources
- lookfantastic.com checked September 26, 2026
Backs: Product type
“Wellness ... Supplements”
- lookfantastic.com/c/info/delivery checked September 26, 2026
Backs: Pricing model, Price, Regulatory status
“12 month re-occurring subscription plan offering unlimited delivery on all options (excluding same day delivery)”
- lookfantastic.com/c/info/terms-conditions checked September 26, 2026
Backs: Headquarters, Legal entity, Money-back period, Support channels
“whose registered office is Icon 1 7-9 Sunbank Lane, Ringway, Altrincham, WA15 0AF, United Kingdom”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.
Related by the facts
LOOKFANTASTIC
Adults in GB who want a supplement with a 14 day money-back period.